COOLTEEZ APPAREL REFUND/EXCHANGE POLICY?
All our merchandise is custom made to order. For that reason returns and exchanges are extremely limited. We back up the quality of our merchandise and guarantee our workmanship 100%. Any anomalies or mistakes on our part could possibly be swapped out at no cost. Returns need to be made inside of 14 days of obtaining your product. When you place an order, you’re going to be requested to verify all the details with regards to the product’s size, design, spelling, etc. For that reason, unfortunately, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. For those who have questions about placing an order, please contact us so we can make certain you are content with your purchase. As you know, apparel comes in different sizes, shapes, cuts, and contours. Every product we fabricate has an extensive Size Guide for ensuring accurate information and sizing for the selected piece of merchandise. Please make sure you measure yourself accordingly to the products you want to buy. Failure to do so could result in an imperfect fit or dissatisfaction with the product due to non-diligence which will result in no refund and no exchange. Thank you.
DEFECTIVE PRODUCT: If there’s a problem with your order (faulty product, incorrect shirt, etc.), please click this link to the support page and reveal the transaction number and exactly how we didn’t get it right. If such a thing happens, recognize that we will remedy the situation for you and also cover all costs of getting you the right item upon approval of our investigation. We are human and make mistakes from time to time, but we intend to always make it better.
EXCHANGES: Exchanges undoubtedly are a bit more challenging due to the fact every order is printed or embroidered specifically according to your selections and choices. Our printers usually do not maintain any inventory and will not refund our manufacturing expenses.
Make sure you DO NOT send your items back to us without contacting us first. Be sure to provide us with an opportunity to help you and identify the most effective and productive approach to resolve your dilemma.