How are Coolteez shirts, tanks and hoodies printed?
All of our shirts, tank tops, and hooded sweatshirts are printed utilizing DTG printers. Direct to Garment (DTG) is a process in which the printer directly applies the ink directly on the your selected piece of CoolTeez Apparel by using inkjet technology. It calls for a special printer that prints the ink directly on the item of clothing with accuracy and precision. DTG printers invest in specialized inks which are assimilated by the fibers of the apparel.

 

I submitted an order yet failed to find a verification email…What’s Happening?
Please examine your SPAM folder to determine if your confirmation email was routed there. Additionally, if you email us without getting a reply – this is extremely uncharacteristic of us! Our email messages could be getting invalidated by your email service provider. You can certainly help ensure delivery by emailing us directly at SUPPORT EMAIL ADDRESS or by adding us to your contacts in the email client. Leave a phone number if you wish to be reached by phone.

 

Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track your order’ link listed in the support section of our website.

 

When will my stuff arrive?
Our goods are created on demand tailored for you. Our shirts and hoodies are likely to be printed within 4-8 business days after your purchase. At the time we ship, you are going to get an email with your tracking information (please allow up to 24 hours for the tracking hyperlink to update once obtained).

 

I bought 2+ products, why exactly have I just received one ?
Since your merchandise is manufactured on demand, we deliver them out right after they are finished! Meaning you could possibly take delivery of the items individually. Quite a few products are printed, sized , or embroidered by our team and therefore are mailed independently as a consequence of additional effort and hard work associated with our merch. Thankfully, the remainder of your transaction is in route and will undoubtedly be very close right behind.

 

What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

 

Do you accept PayPal?
We accept PayPal and PayPal Credit.

 

Sale Tax Information?
Customers are responsible for sales tax in county and/or state they order from.

 

Do you ship internationally?
We ship anywhere in the world now! International = $7.50 + $5.95 for each additional item in the order to anywhere outside the US. Ship time ranges from 1-2 weeks depending on proximity to Detroit, MI

 

How much does it cost to ship to my country?Price will be determined by the country in which you are located and the quantity of products which you are shopping for. Precise pricing can be located by simply clicking “Proceed to Checkout” and keying in in your address prior to finishing the checkout procedure.

 

Your webpage just isn’t loading, what exactly is going on?
Be sure to contact us and inform us concerning the problem you happen to be experiencing to ensure we’re able to remedy it immediately.

 

I continue receiving an error message, what’s happening?
Please get in touch and let us know with regards to the dilemma you might be experiencing to ensure we’re able to correct it shortly.

 

I just realized that I selected the incorrect merchandise by mistake, is it possible to exchange my product?
You need to get in touch the instant you find out that you have made an mistake. If we catch the problem prior to the item going into production, we can make the modification. Keep in mind, we attempt to deliver your merchandise ASAP so take action quickly!

 

I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

 

I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, than we can make the change. Otherwise, we will have to wait until the item is returned to us.

 

What is your return/exchange policy?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the item’s size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

 

What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost

 

What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

 

What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

 

For Credit Card Orders
In our exhaustive effort to protect each of our customers from all types of Identity Theft, we take the time to examine every single order placed on our website to help screen out and prevent any and all fraudulent purchases. Due to these increased security measures, you may receive an email from our Customer Service department attempting to verify the validity of your order. This can be more prevalent with larger website orders. As a part of this procedure, you will most likely be asked to verify specific information on your order that will help us to determine if it is a legitimate order or not.

Communication attempts will be made via phone number, email, or other contact information provided to us upon placing of the order. We sincerely appreciate your cooperation, and whole-heartedly apologize for any inconvenience that this may cause you.